Serving You Better

Have you ever waited hours for a tow truck and thought there must be better way?

Hello provide towing services Victoria wide, we have a network of drivers who have been in the game for a while. So, when you think "I need a tow truck near me" we can help. Hello are working to create a good user experience for you as our potential customer. It is not always easy, as their is more to towing than meets the eye. Truck operators sometimes have many jobs on the go, some urgent and others not so urgent. It can be a constant juggling act to redirect drivers many times a day and all in the name of getting to you within a short window of time. As a customer, we understand you don't want to be waiting for hours. So low wait times are what we aim for.

We know breakdowns are never great, they always happen at the worst time. Being in the  game for a while now, it has taught us a thing or two about what our customers want and need. So as a company, we keep working on ways to make it easy for you. Likewise we continue to do the same for our drivers.

How to Book A Tow Truck

Our online booking system makes it easy. You simply follow these steps. 1 Put in your pickup address or use our find me function. 2 type in your drop-off address or write the name of the place you need to tow your car too. 3. Finally your rego which gives us information about the car we are looking for and presto you are done. Once completed, we will call you back in a minute, confirm some details, confirm an eta for the tow truck and the rest is easy. You can sit back and know help is on it's way.

Our Reach

Hello provide Roadside assistance all around Victoria, from a country town to Metro Melbourne. Our Tow trucks are tracked and we can keep you up to date constantly. Keeping our customers in the loop is so important to us, because when you breakdown again we would love for you to say hi to Hello towing again.

What we can offer

Hello offers the following types of tow truck services all around victoria:
-Breakdowns
-Accident Towing in Rural areas (contact with local providers)
-Vehicle transport
-Caravan, Boat, Trailer transport
-Heavy haulage of trucks & heavy machinery
-Roadside Assistance providers

The Future

We believe it is our obligation to bring a new way of doing things to an old industry. We are in the 21st century, everything is becoming quicker and easier for the consumer, so why cant this industry experience some improvement to benefit our customers. With our new way of doing things we look to bring lower wait times on average, friendly up to date technology and better value for money roadside service. Hello, intend to create more opportunity for companies involved, better experiences for customers and bring a great new way to experience roadside assistance to customers. As a potential customer reading this, you deserve it.

What to do If You Have Had an Accident in Melbourne or Geelong

Accident in Melbourne:

As the industry is regulated, accident tows have to be allocated to particular companies who are on call.
Upon having an accident in Melbourne, you will have to call Vic roads accident allocation.

Contact details: Melbourne Controlled Area call 13 11 76.

Self-management Area of Geelong call (03) 5277 2111

If you are unsure about the boundaries here is the allocation map link for accident towing in Melbourne & Geelong at the bottom of the page. Back to home page.